Tracy is the best! Her knowledge and approach to the customer makes Brett auto my go to for car repair. Your mechanic Dalton always provides excellent service and repair. 😉
It is very rare these days to experience great service. But that was my experience with Bret's. I had a complicated situation that Tracey and the team at Bret's handled with patience and honesty. I was consistently updated throughout the process and was charged what I was quoted upfront. I will be going to Bret's for any future auto mechanical needs!
I had a cylinder 4 misfire code and knew it was probably the fuel injection in my 99 Tahoe. Eric properly diagnosed the problem and sent me a video detailing the issue and the solution. The gaskets that came with the new parts did not fit properly, so a new set was ordered and installed. They made sure my vehicle was running smooth and efficient. Tracy kept me informed on the repairs and they even ate the cost of the extra gaskets to keep me within the original quoted repair costs. I will bring my other vehicles back to Bret's from now on. They provided great service and exceeded expectations!
Awesome place. Clean, friendly and no pressure to buy things. They inspect the vital parts and give one a "heads-up " as to what's needed.
Quick service. Fully informed of results. Excellent service
They are definitely first class, in knowledge and customer service. I've had 2 vehicles in for serious work and definitely satisfied. Would recommend to anyone.
I had a great experience with this company and I will recommend them to people now and in the future.
Kind of pricey just to get something checked out, but they are very professional, send videos to you of the work and commentary...so it's worth it
Joel, Happy tp hear you liked the video!
Joseph, We appreciate the 5 Star,s thank you1
OUR LOBBY DOORS WILL BE UNLOCKED STARTING MAY 11.
During this time of reopening after the threat of the COVID-19 virus, we will be unlocking the front door and opening the lobby for service at the counter.
Touchless Drop off and pickup: For your safety, as well as ours, we will continue to encourage drop off service. Please answer the questions on the provided envelope regarding your vehicle, put your keys inside the envelope, then drop the envelope in the key drop box. Feel free to call the shop with any questions, or to further explain what you want done. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once services are complete. When you are coming to pick up your vehicle, call the shop and we will leave your keys and receipt inside your vehicle.
Dropping off your car: Our lobby doors will be unlocked, and we welcome you at our counters. If you come into the lobby, we will talk with you at the counter, take your keys, sanitize them and get your vehicle ready for service. For your safety, as well as ours, you will notice we have installed a plexiglass barrier. You may also see us wear latex gloves or masks and we will keep our distance as best we can.
Waiting on Vehicle: During Phase 1 we discourage waiting on your vehicle, however if you need to, please do not bring anyone with you, as our waiting rooms are small and the 6 foot distancing will need to be adhered to.
Pickup Service: Unfortunately, at this time we are unable to offer rides to work or home, but we will gladly pickup and drop off your car at no additional charge, if local to Gardner. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once the services are complete. When we return your vehicle, we will call or text you and leave the key and receipt inside the vehicle.
Either way, be assured that your car will be sanitized before returning it to you!
If you have any questions or concerns, please let us know.
GARDNER: 913-856-5169
Thank you for your trust! Together we can get through this!