Very professional! Very kind and patient. Very detailed in their managing work details regarding my vehicle repairs. I have never been to a mechanic to match their customer service and extra effort. They sent me an actual video from their Certified Mechanic going over every part they worked on to show me the issue. Wonderful experience at Brett’s Automotive
Friendly and helped me with what was asked for.
It's a great place to take your car to .
They're great!
Excellent customer service. Repairs were effectively and efficiently made. Very happy they were able to get us back on the road so quickly.
Myra, Thank you! We are so glad we were able to get you on the road quickly!
I am so impressed with the service I received! Timely phone call when they received my keys in the drop box and told me the timeline to expect. Once they diagnosed my car trouble they sent a video and thoroughly explained the situation. You can tell they were sincere and truthful and not trying to sell you things. Very polite and courteous which I normally don’t get at auto shops. This was my first experience and I am definitely coming here for all my auto needs!
Brought a vehicle in for an oil change and to check out a leak. They sent me a video of what they did and saw under the hood and made recommendations on what to do. They were helpful, not pushy, and I definitely would feel comfortable using them in the future.
OUR LOBBY DOORS WILL BE UNLOCKED STARTING MAY 11.
During this time of reopening after the threat of the COVID-19 virus, we will be unlocking the front door and opening the lobby for service at the counter.
Touchless Drop off and pickup: For your safety, as well as ours, we will continue to encourage drop off service. Please answer the questions on the provided envelope regarding your vehicle, put your keys inside the envelope, then drop the envelope in the key drop box. Feel free to call the shop with any questions, or to further explain what you want done. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once services are complete. When you are coming to pick up your vehicle, call the shop and we will leave your keys and receipt inside your vehicle.
Dropping off your car: Our lobby doors will be unlocked, and we welcome you at our counters. If you come into the lobby, we will talk with you at the counter, take your keys, sanitize them and get your vehicle ready for service. For your safety, as well as ours, you will notice we have installed a plexiglass barrier. You may also see us wear latex gloves or masks and we will keep our distance as best we can.
Waiting on Vehicle: During Phase 1 we discourage waiting on your vehicle, however if you need to, please do not bring anyone with you, as our waiting rooms are small and the 6 foot distancing will need to be adhered to.
Pickup Service: Unfortunately, at this time we are unable to offer rides to work or home, but we will gladly pickup and drop off your car at no additional charge, if local to Gardner. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once the services are complete. When we return your vehicle, we will call or text you and leave the key and receipt inside the vehicle.
Either way, be assured that your car will be sanitized before returning it to you!
If you have any questions or concerns, please let us know.
GARDNER: 913-856-5169
Thank you for your trust! Together we can get through this!