Please note that the date and time you requested may not be available. We will contact you to confirm your actual appointment details.
Reviews
I really liked the video inspection and the way the tech covered all his findings. The staff seemed very professional although I never had a face to face due to my schedule. The only issue I have is the pricing. I understand you get what you pay for but the labor rate is significantly greater than nearby establishments. I was charged 300$ for a diagnostic which only established a repair they needed to do to FINISH diagnosing my problem. Which by the way was for 1500 dollars including the diagnostic. The part they had priced out for 800 dollars was available from autozone for 250. I understand markup and that they need to make money. But it seems a bit excessive
Jeff was great to work with. Discussed current and future needs and cost. Set up appointment and completed work on time. Work was done well. I will bring my auto work to this team going forward. Thanks for doing a great job.
Great place excellent customer service will go back for all my car needs. I love the fact that they send you a video of exactly what they find. My only place I will go they are awesome
Very professional. Very honest. Thank you!
Jeff and the entire team offer personalized service that fits my schedule, budget and offers great insight to the work they are doing on my vehicles. They also take time to discuss possible improvements as needed with no pressure, but more importantly offering ways to extend the life and condition of the vehicle. Next level service from the entire team.
The service was great as always. Friendly and very helpful. Great Service.
Excellent service. Excellent quality. They are always very thorough and professional. I knew exactly what the issues were and how to repair them. I am grateful for Bret's!
Jackie, Glad we could take care of the problem. Thank you!
My car's low oil light came on. I called Bret's and they came and towed it away within an hour. The next morning around 10 am I received my video diagnosis, which was really helpful. The tech also pointed out visually what else needed attention on my car. I called and discussed what services I would like to be done and they had me back in my car the next afternoon. Great professional timely service, and I will definitely be going to Bret's for any future car services!
OUR LOBBY DOORS WILL BE UNLOCKED STARTING MAY 11.
During this time of reopening after the threat of the COVID-19 virus, we will be unlocking the front door and opening the lobby for service at the counter.
Touchless Drop off and pickup: For your safety, as well as ours, we will continue to encourage drop off service. Please answer the questions on the provided envelope regarding your vehicle, put your keys inside the envelope, then drop the envelope in the key drop box. Feel free to call the shop with any questions, or to further explain what you want done. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once services are complete. When you are coming to pick up your vehicle, call the shop and we will leave your keys and receipt inside your vehicle.
Dropping off your car: Our lobby doors will be unlocked, and we welcome you at our counters. If you come into the lobby, we will talk with you at the counter, take your keys, sanitize them and get your vehicle ready for service. For your safety, as well as ours, you will notice we have installed a plexiglass barrier. You may also see us wear latex gloves or masks and we will keep our distance as best we can.
Waiting on Vehicle: During Phase 1 we discourage waiting on your vehicle, however if you need to, please do not bring anyone with you, as our waiting rooms are small and the 6 foot distancing will need to be adhered to.
Pickup Service: Unfortunately, at this time we are unable to offer rides to work or home, but we will gladly pickup and drop off your car at no additional charge, if local to Gardner. Once your vehicle is inspected, we will contact you by phone to discuss any service or maintenance your vehicle needs. Payment will also be by phone once the services are complete. When we return your vehicle, we will call or text you and leave the key and receipt inside the vehicle.
Either way, be assured that your car will be sanitized before returning it to you!
If you have any questions or concerns, please let us know.
GARDNER: 913-856-5169
Thank you for your trust! Together we can get through this!