From the moment I sent my appt. email, Tracy was quick to respond and communicated clearly with me and my appt needs. They sent me a inspection video, Derek was thorough and explained everything that he found, he handed me back off to Tracy for recommended repairs, before she contacted me she had tracked down parts, had a time line and an accurate price for me. I had to wait a week for parts to come in, brought truck back in and they quickly got me back on the road. I was impressed and will continue to bring my truck here, I have never had such a hassle free and pleasant experience at the repair shop.