I've been a customer for 10 years, and have never had a reason to say a bad word about any service ever done on my car. Can't say the same about most of the businesses I have had dealings with, automotive or otherwise. In fact, except for Bret's Automotive, I find, most times I have to nudge businesses I deal with, several times, to make sure they do what they say they are going to do. Not so with Bret's. They go above and beyond the competition, in an industry that, it is no secret has some very shady business owners. In today's business world, this is almost unheard of. It is very refreshing to find a business owner with this kind of reputation, and I consider myself lucky to have found Bret's.