Why are you SHOUTING! – To Mr. Shouter, I guess they could have lied to you and given you a huge bill. But instead, they charged for the time they spent looking for something wrong. They came back to you with an honest answer. That is not a thief. All service professionals charge for their time,from my accountant to my doctor, and sometimes I get, "we don't know what is wrong." But I still pay my bill and don't SHOUT. I have been with Bret's for years, find the service to be great. No I don't always like the answers, but I know they are honest answers. These areas should be for honest, helpful comments, and not result in name calling.