I have a 2018 Ford Suv that was put putting when changing gears. The master technician was knowledgeable and was able to realize this is a common issue with new ford's that have the double transmission type where they can switch between manual and automatic. Almost everything is automated now a days. He knew that the computer needed to be reset and the transmission fluids flushed and replaced. Now my car is learning how I drive so it knows when to change gears. Since it's still less than 5 years old they made sure to contact Ford and use Ford specific fluids. Cost a bit more but the service and reliability are worth it. Plus they send you a full video showing you what's wrong and what they did to fix it. I don't know any other shop that does that. Thanks Brets.
Jennifer, Thank you! We will share your review with our master technicians and service advisors. We appreciate you sharing your experience with others.
- Gardner